Privacy Policy

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1. Introduction

This privacy policy explains how Village Paws Pet Services ("we," "us," or "our") collects, uses, and protects your personal data when you interact with our website (www.villagepawspets.co.uk), and use our products and services.

We are committed to protecting the privacy and security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Village Paws Pet Services is the data controller responsible for your personal data.

• Company name: Village Paws Pet Services
• Contact email: VillagePawsPets@gmail.com 
• Contact phone: 07770 680757

3. The personal data we collect

We may collect and process the following types of personal data:

• Identity data: Name.
• Contact data: Email address and telephone number.
• Transaction data: Details about payments to and from you, and other details of services you have purchased from us.
• Technical data: Internet Protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.
• Profile data: Orders made by you, your interests, preferences, and feedback.
• Marketing and communications data: Your preferences in receiving marketing from us.

4. How and why we use your personal data

We only process your personal data when permitted by law. We use your data for the following purposes:

• To respond to an enquiry.
• To process and deliver the service(s) requested.
• To manage our relationship with you (e.g. notifying you about policy changes, asking for feedback).
• To provide information about service(s) that you might be interested in.
• To administer and protect our business website.
• To deliver relevant website content and advertising to you.
• To use data analytics to improve our websites, products and user experience.
• To make suggestions and recommendations to you.

5. How we collect your personal data

We use different methods to collect data from and about you, including: 

• Direct interactions: You may provide us with your personal data by completing forms or by contacting us via phone, email, or other means.
• Automated technologies or interactions: As you interact with our website, we may      automatically collect technical data about your equipment, browsing actions, and patterns using cookies and other similar technologies.

6. Who we share your personal data with

We may need to share your personal data with third-party service providers acting as processors, such as payment processors (not exhaustive). We require all third parties to respect the security of your personal data and to handle it in accordance with applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International transfers

We may transfer your data outside the UK. If we do, we ensure a similar degree of protection by ensuring at least one of the following safeguards is implemented:

• We will only transfer your data to countries deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK, which give personal data the same protection it has in the UK.

8. Data security 

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Additionally, we limit access to your personal data to employees and other third parties who have a legitimate business need to know.

9. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
 

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and the applicable legal requirements.

10. Your legal rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to be informed: You have the right to be informed about how your personal data is collected and used.
• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete data.
• Right to erasure: You have the right to request that we delete or remove your personal data where there is no legitimate reason for us to continue processing it.
• Right to restrict processing: You have the right to ask us to suspend the processing of your personal data.
• Right to data portability: You have the right to request the transfer of your personal data to another party.
• Right to object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.
• Right to withdraw consent: Where we are relying on consent to process your data, you can withdraw that consent at any time.

11. How to exercise your rights

If you wish to exercise any of the rights outlined above, please get in touch with us using the details provided in Section 2.

12. Making a complaint

If you have any concerns about our use of your personal data, you can submit a complaint directly to us using the contact details in Section 2.

You can also complain to the UK supervisory authority, the Information Commissioner's Office (ICO), if you are unhappy with how we have used your data.

• ICO      website: https://ico.org.uk
• ICO      telephone: 0303 123 1113

13. Changes to this privacy policy

This version was last updated on 05 February 2026. We reserve the right to update this policy from time to time. The latest version will always be available on our website.